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Welcome to FinePaperCrafts Shipping & Returns Policy!

Shipping Policy

At FinePaperCrafts, we believe that delivering beautiful handmade paper products to you should be a hassle-free experience. That's why we offer free shipping on all orders above $50, and only charge actual shipping fees for orders below that amount. Our products are carefully packaged to ensure that they reach you in perfect condition, and we use only the most reliable shipping methods to get them to you on time. We're constantly exploring new ways to enhance your shipping experience, and we welcome your feedback on how we can serve you better.Thank you for choosing FinePaperCrafts!

Return & Exchange Policy

Thank you for choosing to shop at FinePaperCrafts! We take pride in creating unique digital and handmade items for our customers. We understand that sometimes issues may arise, and we are committed to finding a resolution that ensures your satisfaction. Please take a moment to familiarize yourself with our return policy:

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1. Non-Returnable and Non-Refundable Items:

  • Digital Items: Due to the nature of digital products, all digital items sold by [Your Shop Name] are non-returnable and non-refundable. This includes digital downloads, templates, software, and any other digital goods.

  • Handmade Items: Our handmade items are crafted with care and attention to detail, making each piece unique. Therefore, we cannot accept returns or offer refunds for handmade items.

2. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving your order, providing clear photos of the damage or defect. We will work with you to determine the best course of action, which may include sending a replacement or offering a resolution that suits both parties.

3. Order Errors:

  • If there has been an error on our part, such as sending you the wrong digital file or item, please notify us immediately. We will promptly rectify the mistake by providing the correct item or a suitable resolution.

5. Contacting Customer Support:

  • To initiate a return or discuss any issues related to your purchase, please contact our customer support team by sending us a message. Please include your order number and a detailed description of the problem you are experiencing.

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Please understand that our policies are designed to maintain the quality and integrity of our digital and handmade items while also providing excellent customer service. We appreciate your support and look forward to assisting you with any questions or concerns you may have.

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Thank you for shopping with FinePaperCrafts. Your satisfaction is our top priority!

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